At SaigeWill Pet Supply LLC, we want you to be satisfied with your purchase. This Return & Refund Policy outlines the conditions and procedures for requesting a return, replacement, or refund for products purchased through saigewillpetsupply.com.

1. Return Eligibility

You may request a return within 30 days of the delivery date.

To be eligible for a return, products must:

  • Be unused and in their original condition.
  • Include the original packaging, tags, and accessories, where applicable.
  • Be accompanied by proof of purchase or an order number.

Products that have been used, damaged through misuse, or altered in a way that affects their resale condition are not eligible for return, except where required by applicable law.

2. Non-Returnable Items

For hygiene and safety reasons, certain pet products may not be eligible for return once opened or used, where permitted by law. This may include products that cannot reasonably be resold in a clean and safe condition.

If a product is defective or was incorrectly supplied, please contact us even if it falls within a normally excluded category.

3. How to Request a Return

To initiate a return, email [email protected] with the following information:

  • Your order number.
  • The product you wish to return.
  • The reason for the return.
  • Photographs, if the product is damaged, defective, or incorrect.

Our team will review your request and provide return instructions if the item qualifies.

Please do not send products back before receiving return authorization and the applicable return instructions.

4. Return Shipping Costs

Defective, damaged, or incorrect products: SaigeWill Pet Supply LLC will cover reasonable return shipping costs when the return is confirmed to be due to a product defect, damage during delivery, or an error on our part.

Non-quality-related returns: Customers are responsible for return shipping costs when returning an eligible product for reasons such as a change of mind or ordering the wrong item.

Original shipping charges are non-refundable for non-quality-related returns, unless otherwise required by applicable law.

5. Refunds

Once your returned product has been received and inspected, we will notify you of the approval or rejection of your refund.

Approved refunds will be issued to the original payment method within 3–5 business days after the returned product has been received and approved.

Please note that the time it takes for the refund to appear in your account may vary depending on your bank or payment provider.

6. Exchanges and Replacements

If you receive a defective, damaged, or incorrect product, contact us with your order details and supporting photographs.

After reviewing your request, we may offer a replacement, exchange, or refund, depending on product availability and the circumstances of the issue.

7. Order Cancellations

If you wish to cancel an order, contact us as soon as possible at [email protected].

We can attempt to cancel an order before it has been shipped. Once an order has been dispatched, it cannot be canceled through our order processing system, and you may need to follow the return procedure after delivery.

8. Contact Information

For return and refund inquiries, please contact:

SaigeWill Pet Supply LLC
117 HERITAGE CT
COMMERCE, GA 30529-1382 JACKSON
Email: [email protected]
Website: https://saigewillpetsupply.com/