SaigeWill Pet Supply LLC (“we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share when visiting saigewillpetsupply.com or making a purchase through our website.

This Privacy Policy explains what information we collect, how we use and protect it, when we may share it, and what choices you may have regarding your information.

1. Information We Collect

When you visit our website, place an order, or contact us, we may collect the following categories of information:

Personal and Contact Information

  • Name
  • Billing and shipping addresses
  • Email address
  • Telephone number

Order and Transaction Information

  • Products purchased
  • Order history
  • Transaction amount and payment status
  • Shipping and delivery information

Payment Information

Payments are processed through third-party payment service providers. We do not store complete payment card numbers or card verification values (CVV) on our own servers.

Technical and Usage Information

We may collect information such as your IP address, browser type, device information, pages visited, referring website, and interactions with our website through cookies and similar technologies.

2. How We Use Your Information

We may use the information we collect to:

  • Process, fulfill, and deliver orders.
  • Communicate order confirmations, shipping updates, and customer service responses.
  • Respond to inquiries, complaints, and return requests.
  • Maintain and improve our website, products, and services.
  • Detect, investigate, and prevent fraud, unauthorized activity, and security incidents.
  • Maintain business records and comply with applicable legal obligations.
  • Send marketing communications where permitted by law and subject to your preferences.

3. Cookies and Similar Technologies

Our website may use cookies and similar technologies to support essential website functionality, remember preferences, understand website usage, and improve the shopping experience.

You may be able to manage cookies through your browser settings. Disabling certain cookies may affect the availability or functionality of some website features.

4. How We Share Information

We do not sell your personal information in exchange for money.

We may share information with service providers when necessary to operate our business, including:

  • Payment processors that securely process transactions.
  • Shipping carriers that deliver orders.
  • Website hosting and technical service providers.
  • Customer service and communications providers.
  • Professional advisers and legal authorities where required or permitted by law.

We require service providers to handle personal information appropriately and only for authorized purposes.

5. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, disclosure, alteration, or destruction.

Our payment service providers use appropriate security measures, including measures designed to comply with applicable Payment Card Industry Data Security Standards (PCI DSS).

No method of electronic transmission or storage is completely secure. We cannot guarantee absolute security.

6. Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this policy, provide our services, resolve disputes, and comply with legal and business obligations.

Order and transaction records are generally retained for up to 7 years after an order is completed, unless a longer period is required by applicable law or necessary for legitimate business purposes.

When information is no longer required, we will take reasonable steps to delete or securely dispose of it, subject to applicable legal requirements.

7. Your Privacy Rights

Depending on your state of residence and applicable law, you may have the right to:

  • Request access to personal information we maintain about you.
  • Request correction of inaccurate personal information.
  • Request deletion of personal information, subject to legal exceptions.
  • Obtain a copy of certain personal information in a portable format.
  • Opt out of certain types of personal information processing, where applicable.
  • Appeal certain privacy-related decisions, where required by law.

To submit a privacy request, contact us at [email protected]. We may need to verify your identity before processing certain requests.

8. California Privacy Rights

If you are a California resident, the California Consumer Privacy Act, as amended by the California Privacy Rights Act (collectively, the CCPA), may provide additional rights regarding your personal information.

Subject to applicable exceptions, these may include the right to know, access, correct, or delete personal information, as well as the right to opt out of the sale or sharing of personal information for cross-context behavioral advertising.

Right to Opt Out of Sale or Sharing

We do not sell personal information for monetary consideration. If our practices change in a way that triggers an applicable right to opt out of the sale or sharing of personal information, you may exercise that right by contacting us at [email protected].

We will not discriminate against you for exercising privacy rights protected by applicable law.

9. Children’s Privacy

Our website is intended for a general audience and is not directed toward children under 13 years of age.

We do not knowingly collect personal information directly from children under 13 without appropriate parental consent. If we become aware that we have collected such information without the required consent, we will take reasonable steps to delete it.

10. Third-Party Websites

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those external websites.

We encourage you to review the privacy policies of any third-party websites you visit.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website functionality, or legal obligations.

Any updates will be posted on this page with a revised “Last Updated” date.

12. Contact Us

If you have questions or requests concerning this Privacy Policy, please contact us:

SaigeWill Pet Supply LLC
117 HERITAGE CT
COMMERCE, GA 30529-1382 JACKSON
Email: [email protected]
Customer Service: [email protected]
Website: https://saigewillpetsupply.com/