1. What products do you sell?

We offer pet supplies and pet accessories designed to support everyday pet care, comfort, and play. Please browse our online store to explore our current collection.

2. Where do you ship?

We currently ship within the United States. International shipping is not available at this time.

3. How long does shipping take?

Orders are generally processed within 1–3 business days. After shipment, delivery typically takes 3–7 business days within the contiguous United States. Delivery times may vary by destination and carrier.

4. How can I track my order?

If tracking is available for your shipment, we will send tracking information to your order email address after your order has shipped. Please allow up to 48 hours for tracking updates to appear.

5. Can I cancel or change my order?

Please contact us as soon as possible if you need to change or cancel an order. We can attempt to make changes before the order is shipped, but changes cannot be guaranteed after dispatch.

6. What is your return policy?

Eligible products may be returned within 30 days of delivery. Items must generally be unused and in their original condition. Please review our Return & Refund Policy for full eligibility requirements.

7. Who pays for return shipping?

We cover reasonable return shipping costs for approved returns involving defective, damaged, or incorrectly supplied products. Customers are responsible for return shipping costs for eligible non-quality-related returns.

8. When will I receive my refund?

Approved refunds are issued to the original payment method within 3–5 business days after the returned product has been received and approved. Your bank or payment provider may require additional time to display the refund.

9. What should I do if my order arrives damaged?

Please email [email protected] within 48 hours of delivery. Include your order number, a description of the issue, and clear photographs of the damaged product and packaging.

10. How can I contact customer service?

You can reach our customer service team at [email protected]. For general inquiries, email [email protected]. We aim to respond within 1–2 business days.