At SaigeWill Pet Supply LLC, we are committed to delivering your pet supplies and accessories in a timely and reliable manner. This Shipping Policy explains our order processing, shipping methods, delivery estimates, and related information for orders placed through saigewillpetsupply.com.

1. Shipping Destinations

We currently ship to addresses within the United States. We do not offer international shipping at this time.

Please ensure that your shipping address is accurate and complete when placing your order.

2. Order Processing Time

Orders are typically processed within 1–3 business days after payment confirmation.

Orders are not processed or shipped on weekends or U.S. public holidays. During periods of high order volume, processing may take additional time.

You will receive an order confirmation email after placing your order. If tracking information is available, it will be sent to you once your order has shipped.

3. Shipping Methods and Delivery Estimates

We use established shipping carriers, such as USPS, UPS, and FedEx, depending on the destination, package size, and shipping service available.

Estimated delivery time after shipment is generally 3–7 business days within the contiguous United States. Delivery to Alaska, Hawaii, and other locations may take longer.

These are estimates rather than guaranteed delivery dates. Actual delivery times may be affected by carrier operations, weather conditions, holidays, and other circumstances beyond our control.

4. Shipping Costs

Applicable shipping charges are displayed at checkout before you complete your purchase. Any available shipping options and their costs will be shown based on your order and delivery address.

5. Order Tracking

When tracking is available, we will send your tracking details to the email address provided at checkout.

Please allow up to 48 hours after receiving your tracking number for the carrier’s tracking system to display updated information.

6. Incorrect or Incomplete Addresses

Customers are responsible for providing a complete and accurate shipping address.

If you notice an error in your address, please contact us as soon as possible at [email protected]. We will try to correct the information before shipment, but changes cannot be guaranteed once an order has been dispatched.

7. Delayed or Lost Shipments

If your package is delayed, please first check the tracking information and allow additional time for carrier updates.

If your order has not arrived within 10 business days after the estimated delivery date, please contact our customer service team for assistance.

For packages confirmed as lost in transit, we will work with the shipping carrier to investigate and determine an appropriate resolution.

8. Damaged Packages

If your order arrives damaged, please contact us within 48 hours of delivery at [email protected]. Include your order number, a description of the damage, and clear photographs of the affected packaging and products.

We will review the information and help arrange an appropriate resolution.

9. Contact Information

For shipping questions or assistance with an order, please contact:

SaigeWill Pet Supply LLC
117 HERITAGE CT
COMMERCE, GA 30529-1382 JACKSON
Email: [email protected]
Website: https://saigewillpetsupply.com/